Returns & Exchanges

Returns

We have a 30-day return policy, excluding the brands listed below. If 30 days (or a specified time frame) passes, we will not be able to accept your return. 

• For HOMEY DESIGN products, returns and exchanges are allowed within (7) days of the delivery date in original packaging. Claims for defects or missing parts must be made within (30) days of purchase date. Any claim for merchandise damaged in transit must be made through freight carrier BEFORE signing freight bill, PLEASE inspect all boxes for damages before accepting delivery. If you do not inspect your merchandise at time of arrival, any damages noticed later will not be eligible for return or exchange.
• AMERICAN EAGLE will accept the return of any UNOPENED PRODUCT, that is in original packaging without any damage within (7) days of the delivery date. Claims for defective merchandise or missing parts must be made within (14) days. Any damage claims in transit must be made against freight carrier and/or trucking company. Before signing the freight bill, please inspect all the boxes for damages and make sure the carrier has signed on the freight bill for any damages.
• J&M FURNITURE will accept return claims made within 48 hours, (2) days of the delivery date. All shipments should be inspected upon delivery,  Returned items must be shipped back to J&M Furniture in its original packaging, with no signs of use, wear or damage. 
• INNOVATION LIVING does not accept any returns, but they do include a 5 year warranty with purchase. 

To be eligible for a return, your item must:

• Be returned in the same condition that you receive it, unused/unwashed with tags including blank warranty cards & unclaimed rebate information (when applicable).
• Unassembled; not altered from original packaging (or the manufacturer will consider the item "used" and reject the return).
• The receipt to show proof of purchase.
• Not be final sale or marked as "not eligible for return" on the product page or at checkout.

Full refunds will not be issued for items damaged in return transit or for returns that are never received. If you do decide to return your purchase within the 30 days allotted, a restocking fee and the return shipping costs will be deducted from the total refunded amount. *Restocking fees vary by manufacturer and product condition*.

See the "Damages" section below if your item arrives damaged or defective, as different terms may apply. 

Submitting A Return

To submit a return start a claim with our customer care team at sales@simplyshopsofas.com. We will review your inquiry and upon approval, send you a return shipping label, as well as details on when and where the package will be picked up. Note: We do take care of the return shipment charges upfront, but these costs will be deducted from your total refund amount.

*Items sent back to us without first requesting a return will not be accepted.

Damages

In the unlikely event that your purchase arrives damaged or is defective, you may return the damaged item for a replacement or refund, excluding the specific brands listed above that have their unique guidelines. Otherwise, damaged and/or defective items that are reported within (5) days of delivery date are eligible for replacement or refund.

Please read carefully:

Upon delivery you will be asked to sign a form acknowledging receipt. Before you sign, please check for damages. Inspect the all of the boxes to make sure there is no sign of damage such as rips, holes, smashed areas, missing straps, etc. Take photos of all defectives and write any signs of possible damage on the form you are asked to sign. Example: “Box received with visible damage”.

If you do not notate damages on the receipt before signing, the courier will not honor any claims or responsibility for damage incurred during transportation. *If for some reason your order does arrive significantly damaged, we recommend that you refuse the shipment entirely and notify us as early as possible*.

If you do accept the order and notice any defectives or shortages upon opening, please send us a message with all photos right away.

Refunds

We will notify you once your return is received and inspected. If your return is approved, you’ll be refunded on your original payment method immediately (minus restocking fee and return shipping charges). You will receive an email confirming your return and that your refund is in process. 

Please remember it can take some time for your bank or credit card company to process and post the refund. If it takes more than 10 business days please contact us at returns@simplyshopsofas.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

You may cancel your order within 24 hours of when it was placed, free of charge. After that the order will be confirmed with the manufacturer and in process.

Any cancellation requests after the 24 hour window will not be guaranteed. Once an order has been shipped, or prepared for shipment by the supplier, it is too late in the order process to guarantee a cancellation. If we are unable to successfully cancel your order, please refuse the item at delivery and it will be considered a standard return, which may result in the deduction of restocking fees and shipping charges (see refund section). Refunds will only be issued to the original credit card that you use when placing your order.