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Shipping Policy

Shipping 

We provide:

  • FREE Curbside shipping on all domestic orders over $999.00
  • FREE White Glove Delivery on all domestic orders over $2399.00

Additionally, we offer upgraded shipping options that are described below, in which prices vary based on product size, weight, and distance traveled. You will choose a delivery method & cost at checkout. Call, text, email, or instant message our team with any questions. If you have special circumstances, please let us know and we will happily see what we can do to accommodate you!  

International Shipping: We do not offer free shipping on international orders. The shipping costs will be calculated at checkout for all international orders.

Shipping Delivery Options

1. Curbside Delivery will ensure that your package is delivered to the curb of your residence or business. The driver will place the shipment securely in your locations curb and will not inspect or remove the packaging on your behalf. This form of delivery DOES require a signature. You will need to be home for said appointment. The shipping company will call you in advance to schedule a delivery appointment for residential locations but for business locations the carrier may not call and instead, drop off during business hours.

2. Threshold Delivery consists of delivery to the threshold of your home or business. The product will be kept in the original packaging. There will be no assembly, unpacking, or assembly with this service. Please inspect the packaging and product prior to signing off on delivery. If the product looks damaged in anyway, please make note of delivery paperwork, TAKE PHOTOS, and refuse the shipment. The product cannot be delivered without a signature. The shipping company will call you in advance to schedule a delivery appointment.

3. Room of Choice service takes away the hassle of moving furniture! Delivery is made inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs for the threshold). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. This is the recommended level of service for heavy items. If there are more than 25 stairs, please let us know ahead of time to talk to the carrier. Please note that upon delivery please inspect your item(s) and do note any apparent damages on the item(s) and the packaging in the proof of delivery receipt you will be asked to sign. 

4. White Glove – Packaging Removal service lets you sit back and relax while your furniture is placed inside in your room of choice (includes carrying the product up two (2) flights of stairs from the front door). Please note that assembly is not included in the service, however, the carrier will unpack the item and remove the packaging for you. The shipping company will call you in advance to schedule a delivery appointment.

5. White Glove Assembly service is the highest level of home assembly service because it includes all other delivery services plus assembly. Delivery is made inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the front door). The carrier will unpack your product and remove the packaging for you. Plus, the carrier will provide 30 minutes of light setup (ex. Pieces will be screwed or bolted together, set next to each other, or on top of each other).

NOTE FOR ALL CHOICES: The shipping company will call you in advance to schedule a delivery appointment during regular business hours. Upon delivery and assembly please inspect your item(s). Please make note of any apparent damages on the item(s) and packaging in the proof of delivery that you will be asked to sign.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. When we receive your order, we will wait one hour as outlined in cancellation policy, and then we reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available  (you will hear from us via email within 5 business days of order to confirm your shipment is in process.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within 3-5 days from the date of your order. Your order will take usually between 12-15 days to arrive.  We will send you tracking information once your order is ready for pick up at the warehouse to the e-mail address provided at checking out.  If you do not receive tracking information from us, feel free to follow up with us at sales@simplyshopsofas.com.